Returns

Returns & Exchanges on Regular Priced Items

 

We are absolutely committed to ensuring you are completely satisfied with every one of your purchases. On regular priced items, we gladly accept returns and exchanges within thirty (30) days of your receipt of the purchase. We’ll refund the purchase amount to the original form of payment.

Exchanges on regular price items are always entirely complimentary and the shipping both ways is on us. You may also take your purchases to any Billy Reid retail location to return or exchange.

Included in every shipment is a returns and exchanges form. Please fill out the returns and exchanges form and include it with the package you send back to us. Also include a copy of your original order invoice. Also included in your shipment is a pre-paid and pre-addressed UPS return label. You can use this pre-paid and pre-addressed UPS return label to send back any return or exchange directly to us by visiting https://wwwapps.ups.com/pickup/schedule?loc=en_US to schedule a pickup at your residence or place of business. You can also drop the package off at your local UPS store, call 1-800-PICK-UPS, or simply hand the package to a UPS driver in your area.

When using this pre-paid label for a return a flat fee of $7.00 will be deducted from the refund. If you’re exchanging, there is no cost for using this label and we’ll ship your exchanged items back out to you free of charge.

If you’d like, you can also send your purchases back using the provider of your choice, and nothing will be deducted from your refund. If you’re using your own shipping provider to send a purchase back, please ship to:

  • Billy Reid Distribution
  • 2825 East Avalon Ave.
  • Muscle Shoals, Alabama 35661
  • 877-757-3934

 

Sale Items

 

We’re happy to issue store credits or accommodate exchanges on sale items within thirty (30) days of your receipt of your purchase pending availability. While sale items cannot be returned for a credit card or cash refund, we will gladly issue a store credit in the form of a gift card if you are unsatisfied with your sale purchase.

Included in every shipment is a returns and exchanges form. Please fill out the returns and exchanges form and include it with the package you send back to us. Also include a copy of your original order invoice. Also included in your shipment is a pre-paid and pre-addressed UPS return label. You can use this pre-paid and pre-addressed UPS return label to send back any return or exchange directly to us by visiting https://wwwapps.ups.com/pickup/schedule?loc=en_US to schedule a pickup at your residence or place of business. You can also drop the package off at your local UPS store, call 1-800-PICK-UPS, or simply hand the package to a UPS driver in your area.
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If you’re exchanging, there is no cost for using this label and we’ll ship your exchanged items back out to you free of charge.

If you’d like, you can also send your purchases back using the provider of your choice, and nothing will be deducted from your refund. If you’re using your own shipping provider to send a purchase back, please ship to:

  • Billy Reid Distribution
  • 2825 East Avalon Ave.
  • Muscle Shoals, Alabama 35661
  • 877-757-3934

 

Price Adjustments (Domestic & International)

We gladly issue price adjustments on regular price items if the change in price occurs within seven (7) days of your receipt of the item(s). This only applies when a full price item is marked to a red-line sale price, promotional or discount codes cannot be retroactively applied to any previous order.

Items not purchased at full price are ineligible for any form price adjustments.

Price Matching (Domestic & International)

 

We will gladly meet any vendor's advertised price or promotion on any item pending review of that vendor's website or retail location.

International Returns & Exchanges (Regular & Sale Price)

 

Any shipping charges along with any import fees, duties, or taxes are non-refundable. Any shipping charge or import fee, duty, or tax associated with a return or exchange from outside The United States will be the responsibility of the purchaser. Please refer to the International Shipping policy page for more information.

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