What is your return policy?
Full price items may be returned for a refund to the original form of payment or exchanged within thirty (30) days of purchase. Returns and exchanges are always complimentary and free of charge. Items must be returned unworn for a full refund or exchange. They must have their original tags and be in new condition (not worn, washed, altered, etc.). We do not accept returns or exchanges on clothing purchased from any retailer other than Billy Reid. Items marked Final Sale or ending in $.50 are not eligible for return or exchange.
How do I return or exchange my order?
Please visit our Returns page to register your return and/or exchange. Login using your order number and zip code. You may also login using your email address at the bottom of the screen. Select the item(s) you wish to return or exchange. Choosing an exchange will prompt you to select the size and color of your new item. When you have completed your selection(s), choose the ‘Return Items’ bar at the bottom of your screen. You will be required to leave a comment in the “Additional Feedback” field to continue. A prepaid USPS label will be available to print at the end of your registration. After registering your return you will receive an instant voucher that can be used like a gift card on billyreid.com. This voucher provides the option to immediately place an order for another item without waiting for your return to be received. Once we receive your return at our warehouse, any unused voucher amount will be refunded in full.
How long does a return or exchange take to process?
We make every attempt to process both returns and exchanges as soon as possible. Once your return has been received and inspected, we submit refunds to your bank immediately. It may take approximately 5-10 business days for your refund to appear. Processing time can vary between banks. Exchanges are processed immediately and typically ship within 1-2 business days. You do not have to wait for your return to arrive before your exchange ships out.
Will I be charged for shipping on my return or exchange?
Domestic returns and exchanges are free! You may also return items purchased from BillyReid.com to any of our 14 brick and mortar locations.
Can I return or exchange an online purchase in one of your retail locations?
Absolutely, please take a copy of your email receipt to any of our Billy Reid retail locations. Returns and exchanges are always complimentary and free of charge in stores.