What carrier do you use for domestic shipping?
When the ground shipping option is selected during checkout, your package will ship FedEx Ground. Any orders placed after noon CST will be processed and shipped the next business day. Please note, FedEx will not deliver to a P.O. box.
Do you offer complimentary shipping?
Domestic orders of $150 or more are eligible for free ground shipping.
How do I track my order?
Once your order has shipped, you will automatically receive a shipment notification email that will contain a tracking number. You can also find your tracking number on your account page on www.billyreid.com if you logged in before making your purchase. To do this, simply login to your account on www.billyreid.com and click “View Order” next to the appropriate order. There you’ll find your shipping method that will show the tracking number(s) associated with that order.
If I order multiple items, will they come in separate shipments?
Our online inventory includes our warehouse and 15 stores. There is a chance your package could ship in multiple packages from any one of these locations. In this case, you may receive multiple tracking numbers through our shipment notification emails.
My tracking number doesn’t work/is invalid, etc.
Tracking numbers can take a few hours from the time they are generated to become active on www.fedex.com. If you’ve tried to track a package you’ve just received a shipment notification email about, try waiting until later in the evening to track it again. Often tracking numbers will not become active until a package has reached one of the larger shipping hubs, which can take a few hours after they are picked up from our distribution center.